Timeout Smartview

A few weeks ago some customers had issues with Smartview and the retrieval of some data. If they wanted to fetch data that took longer that x seconds Smartview would give them the following error.

 

After some digging around: google, metalink. I found out that the issue had to do with the versions of IE (IE7, IE8, IE9 and IE10). Microsoft changed the timeout settings to 30 seconds. Preciously (IE 6) this was 60 seconds.

To resolve this issue, the default timeout settings must be modified. You can change this to do the following: start ‘regedit’ and browse to

"HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings"

Add the following variables:

KeepAliveTimeout
ServerInfoTimeout
ReceiveTimeout

 

 

 

 

 

 

Remember to make it a DWORD (32bit) and add a hexadecimal value of 900000. This will timeout after 15 min. Once you changed it logout as the user an log back in and your set to go and retrieve a dataset.